Privacy Policy

Site Planner Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your information when you visit site-planner.co.uk, contact us, or use our services.

Who we are

Site Planner Ltd is the data controller responsible for your personal data.

Website: site-planner.co.uk
Email: hello@site-planner.co.uk
Phone: 020 3725 6651
Registered office: 124 City Road, London, EC1V 2NX

If you have any questions about this Privacy Policy or the way we handle your data, please contact us using the details above.

What information we collect

We may collect the following personal information:

• your name
• email address
• phone number
• company or organisation name
• details you provide when contacting us
• information about your enquiry, booking or project requirements

We may also collect limited technical information when you use our website, such as:

• IP address
• browser type
• device type
• pages visited
• how you use the website

How we collect your information

We collect information when:

• you contact us by email or phone
• you make an enquiry about our services
• you browse our website
• you accept cookies on our website

How we use your information

We use your information to:

• respond to enquiries
• provide information about our services
• manage client and business relationships
• improve our website and user experience
• monitor website performance
• meet legal or regulatory obligations

We only use your personal data where we have a lawful basis to do so, including:

• to take steps at your request before entering into a contract
• for our legitimate business interests
• to comply with legal obligations
• with your consent, where this is required

Marketing communications

We may contact you about our services where permitted by law.

If we rely on your consent for marketing, you can withdraw it at any time.

You can ask us to stop sending marketing communications at any time by contacting us.

Cookies

Our website uses cookies and similar technologies.

Some cookies are essential for the website to work properly. Others help us understand how visitors use the site or support marketing and advertising activity.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through our cookie banner or your browser settings.

Sharing your information

We may share your information with trusted third parties where necessary to run our business and website, including:

• website hosting providers
• website support or development providers
• email and IT service providers
• analytics providers
• advertising providers, where enabled
• professional advisers
• regulators or authorities where required by law

We do not sell your personal data.

International transfers

Some of our third-party service providers may store or process data outside the UK.

Where this happens, we take appropriate steps to ensure your data is protected in line with UK data protection law.

How long we keep your information

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.

For example:

• enquiry records may be kept for up to 24 months
• client records may be kept for up to 6 years where required for legal, tax or accounting purposes

Your rights

You may have the right to:

• request access to your personal data
• ask us to correct inaccurate information
• ask us to delete your information
• ask us to restrict how we use your information
• object to certain types of processing
• withdraw consent where we rely on it

To exercise any of these rights, please contact us. 

Complaints

If you have any concerns about how we use your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Third-party websites

Our website may include links to other websites. We are not responsible for the privacy practices of those websites, so we recommend reading their privacy policies separately.

Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and the updated date at the top of the policy will be revised.